House Rules

Services

“Services” include but are not limited to Styling/Grooming, Wellness Programs, Training/Behavior Modification, Aquatics, Massage and all amenities as listed on our Canine/Feline Guest Profile. PAMPERED PET SERVICES RESORT &SPA, agrees to provide the specific “Services” to Guest for each visit as Owner/Guardian indicates on PAMPERED PET SERVICES RESORT & SPAs’ Canine/Feline Guest Profile. PAMPERED PET SERVICES RESORT &SPA will exercise reasonable judgment in all circumstances while providing “Services”.

Hours/Reservations

  • Reservations will not be guaranteed without the Client Agreement, Guest Profile and vaccinations completed. The profile is designed so we can get to know each Pet on a personal level.
  • Lobby hours are 7:00AM to 7:00PM Monday to Friday; 8:00AM to 5:00PM Saturday and 9:00AM to 3:00PM Sunday. The Lobby is opened limited hours on all major holidays. The Lobby closes at 4:00PM on the day prior to New Years, Thanksgiving and Christmas.
  • Check in is available from opening until 30 minutes prior to lobby closing. There is always a full charge for the first day of stay, regardless of check-in time. Please allow 30 minutes at first check-in.
  • Check-out is 1PM. If lodging past 1:00PM, an extra day stay will be charged. Guests receiving exit baths or grooming services may stay in grooming until 30 minutes prior to lobby closing time. At check out, identification may be requested. Identification is mandatory if a surrogate is picking up the Pet.
  • Guests arriving for any Service must pass an entrance evaluation which checks for contagious problems and the presence of fleas. PAMPERED PET SERVICES RESORT & SPA reserves the right to refuse to accept a Guest at check-in if it appears to us that the Guest is sick, shows the presence of fleas or its behavior could jeopardize the health and safety of other Guests and our staff. 

Cancellation

  • Cancellation of a reservation or any service is requested at least 24 hours in advance of Guest’s scheduled arrival date. PAMPERED PET SERVICES RESORT & SPA reserves the right to charge cancellation fees for late or no show Guests.

Vaccinations

  • Guests must have received our required standard vaccinations two weeks prior to admittance for Services. Individual circumstances may be considered with written documentation from a veterinarian.

      DOGS    

  • Rabies: Current in the last year for puppies and the past 3 years for adults,
  • DHLPP: (Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus)
  • Bordetella: Intranasal-good for up to 6 months. Injectable-good for up to 1 year. Shot required annually.
  • Corona: Required for dogs under 1yr, optional for adult dogs
  • Fecal exam: Current in last year.

      CATS   

  • Rabies: Current in the last year for kittens and the past three years for adults.
  • FVRCP: Current in the last year.

IF OWNER/GUARDIAN AND VETERINARIAN HAVE CHOSEN NOT TO ADMINISTER ANY OF OUR REQUIRED VACCINATIONS, A SIGNED STATEMENT FROM VETERINARIAN AND TITER TESTING IS REQUIRED.

Health Care

  • Owner/Guardian specifically represents Guest is in good health and does not have or has not been exposed to any contagious or communicable illnesses within a 30-day period prior to check-in.
  • While Guests are staying with us, he/she may come into contact with other Guests depending on the Services requested. Please note that there are many different airborne strains of viruses that cause Tracheobronchitis, also known as “Canine Cough”. While vaccinating every six months helps support immunity to some of the strains, it does not support immunity to all airborne strains, nor can it completely eliminate risk of developing Tracheobronchitis. This is not due to any circumstance or condition at PAMPERED PET SERVICES RESORT & SPA and you agree that PAMPERED PET SERVICES RESORT & SPA is not liable for any illness suffered by Guest during or after its stay, including, but not limited to Tracheobronchitis.
  • PAMPERED PET SERVICES RESORT & SPA will not be held responsible for any allergic reactions to Guest. Owner/Guardian certifies any and all allergies of Guest are recorded on the Canine/Feline Guest Profile.
  • All medications must be provided by the Owner/Guardian, in the original prescription container, properly labeled with written instructions containing Guest’s name, type of medication, dosage and schedule with no handwritten changes. Guests may be administered over the counter supplements and vitamins while lodging in our resort.
  • Transportation fee of $25 will be charged for veterinarian visits, prescription pickup or any specialized travel Services.

PAMPERED PET SERVICES RESORT & SPA takes serious steps to ensure the health and well-being of every Guest in our care through proper cleaning, disinfection, and fresh air flow through our facility. Vaccine type and immunization protocol can influence success or failure of vaccinations. Indeed, many factors may impair an animal’s ability to develop immunity after vaccination. Owner/Guardian agrees and is aware that vaccines do not protect against all communicable illnesses that may affect a Guest

Day Care

  • Daycare is a service designed for social dogs to play and have fun. Due to safety precautions daycare is not for every dog. This Service is not designed to teach aggressive dogs to be social. In order to be accepted into daycare Owner/Guardian must:
  • Complete all required forms (Client Agreement, Guest Profile, and House Rules).
  • Owner/Guardian certifies that Guest is at least 6 months of age and has received all required vaccinations 2 weeks prior to participation in accordance with the Vaccination Section herein.
  • Guest must be spayed or neutered or any major surgery completed 30 days in advance of participation. Exceptions may be granted with signed veterinary waiver.
  • Guest must attend a 4 to 6 hour Day Care evaluation and be deemed “safe for play”. After the evaluation Owner/Guardian will receive a Daycare Guest report card. Allow 30 minutes for a personal interview when dropping off for evaluation.
  • The Owner/Guardian agrees that Guests not picked up by these posted times will be entered as a lodging Guest and charged a standard fee for lodging.
  • Lodge & play packages are available to Guests after passing our daycare evaluation one week prior to lodging. Daycare is limited in size and we strongly recommend reservations are made well in advance for lodge & play packages. Daycare may not always be available for lodging Guests.
  • Daycare puppies must be at least 4 months of age and have completed all three series of vaccinations, have a bordetella vaccination and a fecal exam.

Lodging

  • Lodging reservations should be scheduled at least 1 week in advance. Super Suites and popular amenities fill up quickly and are available on an advance reservation basis. In order to confirm a lodging registration Owner/Guardian must:
  • Complete all required forms (Client Agreement, Guest Profile, and House Rules).
  • Owner/Guardian certifies that Guest is at least 3 months of age and has received two series of vaccinations, have a bordetella vaccination and a fecal exam.
  • Owner/Guardian will allow 30 minutes at check-in at Guest’s first stay with us so we may review the Canine/Feline Guest Profile in order to understand Guest’s background and personality to be sure each Guest’s visit is as safe and comfortable as possible.
  • Special amenities are available to customize each Guest’s stay and can be requested on the Canine/Feline Guest Profile.
  • Owner/Guardians are permitted to bring personal bedding and toys. Please do not send items that are valuable, irreplaceable or have great sentimental value. PAMPERED PET SERVICES RESORT & SPA is not responsible for loss or damage to any personal items left with Pets.